My open letter to Amazon in response to Amazon randomly cutting off and erasing purchases off a user’s Kindle (GigaOm reminds you that Amazon is just renting the books to you):
Just wanted to let you know that I am extremely glad this happened.
I now know to never buy nor will I allow anyone in our family buy a Kindle. Since I am the techie in the family, I want to reassure Amazon that it will never have to worry about any person in my family or my extended family from violating Amazon’s policies as we will stay well away from Kindle or its electronic products.
From the comment section, I see that the same strict policy applies to Amazon Payments. So I would also like to reassure you that I will keep my business transactions away from your system as well.
You will be reassured that we are not using Amazon AWS either. Go Rackspace!
Thank you for this opportunity to reassure you that you will not have to deal with having to shut me down. Thank you again for this warning that Amazon feels that it is perfectly acceptable to destroy a customer’s purchases with such care and indifference. The world is definitely a better place because of your fearless pursuit of poor corporate behavior.
Sincerely,
Pat
Yeah, I got burned by this in September and even though I lost all my Kindle books, I also lost a significant amount of music purchases that I had made for a significant period of time (April-September of this year). I don’t know what to replace as I am missing a significant portion of my receipts.
But this shows the true face of Amazon. What hurts the most is that I have defended them and recommended them to so many people.